Customer Service
Frequently Asked Questions
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Ordering and delivery
What is the delivery time of my order?
Any order placed before 11 p.m. on weekdays will be shipped on the same working day.
The expected delivery time of a package sent within the Netherlands is 1 to 3 business days.
What are the shipping costs for my order?
Netherlands
- For orders under €40, delivery costs (within the Netherlands) are €4.95.
Belgium / Germany
- For orders under €40 for Belgium and Germany, delivery costs are €4.95.
Europe / Worldwide
- If you want your order delivered to a country other than the Netherlands, Belgium or Germany, select Europe or Worldwide. The shop will automatically calculate the shipping costs based on the weight of your order.
Can I also pick up my order?
Unfortunately it is currently not possible to pick up your order. Of course, you are welcome to visit one of our stores.
Can I also have you deliver my order wrapped?
We pack all orders containing a gift box for you by default.
Can I have the package sent to an address other than my own?
You can specify in the ordering process to which address you want to receive your order.
Can I also order on account?
Only for business customers is it possible to order on account.
Should I consider a minimum order in my order?
We apply a minimum order of €10, including shipping. Shipping of your order is free from €40,-.
Do your products fit through the mailbox?
Unfortunately, none of our products fit through the mailbox. Even the smallest bag of 200 grams of Natural Peppernuts does not fit through the mailbox.
Payments
In what ways can I checkout my order?
Payment of your order through our webshop is possible through Ideal, Apple Pay, Mastercard, VISA, bank transfer, PayPal, Klarna Back Payment, VVV gift card, Winkelcheque, Sofort Banking and Mister Coin.
General Questions
Can I also reach the stores by phone?
Unfortunately, it is not possible to call any of our stores directly. This is because they do not have a direct phone number.
However, we can put you in touch with a stores. You can use the Whatsapp icon at the bottom right of your screen for that.
You can also call or email. Our general customer service phone number is 0341 - 411624 or contact us at customer service@www.vandelftzakelijk.nl.
What are the opening hours of the stores? And in which cities can I find a Peppernut store?
For an up-to-date overview of our stores, please visit our store page. There you will find all information regarding address details and opening hours for each store.
Click on the store you want to visit and then on "opening hours and directions.
Allergens and Dietary Information
Do you also sell sugar-free Peppernuts?
We have tried this several times in recent years. To date, we are not yet satisfied with the end result, which is why we do not yet have any peppernut products with less or no sugar in our assortment.
Do you also sell gluten- and/or lactose-free Peppernuts?
We sell gluten and lactose free Peppernuts. Both natural and with chocolate.
If you have a question about the composition of a specific product, please contact us at customer service@www.vandelftzakelijk.nl or via our socials or Whatsapp.
Of course, you can also contact one of our staff members in one of our stores with your questions.